Warranty & Refunds policy
All products on Filmcamerasg online store come with a warranty, unless stated otherwise. You can return the product to us within 7 days of the delivery date, subjected to the conditions and exclusions outlined below.
All products sold by Filmcamerasg are secondhand. Only natural malfunctions occurring within 7 days of purchase are covered under warranty.
In a return and refund case, Filmcamerasg can only refund the original purchase price. (Please note that shipping fees and customs duties are nonrefundable.)
The purchase price does not include import tax. An additional import duty will be charged by local customs.
If you paid in a foreign currency, the exchange rate may affect the refund amount.
Regarding our refund and return policy, if your camera encounters any issues, please bring it to our store and our staff will inspect it. If the issue is confirmed, we will process a refund. However, if the camera had an issue before but is currently working perfectly, refunds will not be accepted. In such cases, we will return the camera to you. Please note that refunds will only be processed if there is a confirmed issue with the camera.
Even within the warranty period, returns are not accepted in the following cases:
1. Defects listed in the description, any new scratches, dents, dust, mold, dirt, etc., arising during the warranty period.
2. Malfunctions and damage caused by customer mistakes.
3. Customer or third-party repairs, adjustments, and modifications.
4. Damage caused by other factors such as: fires, floods, etc.
5. Damage caused by improper storage or care, such as mold, rust, coating deterioration, discoloration, etc.
6. If you purchased the wrong item or if you are dissatisfied with the item after purchasing it and want to return it.
7. If you use an Overseas Shipping Agency Service, the camera will not be covered by the warranty.
8. After a return is initiated, if the customer has not shipped the returned product out for more than 2 weeks.
9. If you object to the import duties yourself and want to return the parcel.
If you have any questions, please contact us before making a purchase.
Email: enquiry.filmcamerasg@gmail.com
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Elias road, Ris Granduer blk 23, Singapore 519930 (Contact for full address)
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.